Rockstar Games is investigating Grand Theft Auto 5 PS4 and Xbox One save progress transfer issues following its launch today, the developer acknowledged on its GTA Online support site. The next-gen version of the game was announced during Sony’s E3 2014 press conference in June, along with the news that players could transfer their character’s progress from the Xbox 360 and PS3 versions to PS4 and Xbox One.
Specifically, the problems are cropping up for players that haven’t played GTA 5 in some time. “We are looking into an issue preventing character transfer and GTA Online login on accounts that haven’t played GTA Online since 2013,” Rockstar wrote on the support site. The developer noted in an update that “this issue has now been addressed for PlayStation 4 and PlayStation 3 users, and will be addressed for Xbox One and Xbox 360 users by tomorrow.” Xbox One players should be able to log in to GTA Online, but won’t be able to transfer their character progress just yet.