OnePlus said it is taking customer complaints about compromised credit card data seriously and is investigating around the clock.
Nearly 200 people who purchased products from OnePlus’ web site reported fraudulent activity on their credit cards afterwards. As a precaution, the company has disabled credit card payments on its web site and is only accepting PayPal for the moment.
The company insists that customer card data is never processed or saved on OnePlus.net; instead, it is sent directly to its PCI-DSS-compliant payment processing partner over an encrypted connection where it is processed on secure servers. While the company investigates, OnePlus suggests all customers contact their credit card issuer and/or check their statements to ensure there is no fraudulent activity.
OnePlus concluded by saying,
“This is an ongoing investigation. We are working with our third-party providers, and will update you on our findings as they surface. Information security is a very serious topic, and it has always been one of our top priorities.”
OnePlus smartphones, such as the OnePlus 5T, are only available to purchase from the company’s web site.
