A nationwide outage for CenturyLink customers, including those trying to reach 911, continues into its second day.
Customers of the phone, internet and TV service provider have been hit by the outage, including in Idaho, New Mexico and Minnesota. The company’s site lists residential services in 35 states.
The outage hit 911 service across the country, according to the Federal Communications Commission, which announced Friday that it’s launching an investigation.
DownDetector reported initial signs of the outage around 1 a.m. PT Thursday.
“Our network is experiencing a disruption affecting customer services,” CenturyLink tweeted Thursday morning. “We know how important services are to our customers and are working to restore services as quickly as possible.”
On Friday morning, the Louisiana-based company tweeted that it was continuing to experience disruptions. It earlier expected to restore operations by Friday.
Restoring impacted services for our customers is very important to us. We are seeing good progress, but our service restoration work is not complete. Our teams are continuing their efforts to resolve these issues and we will continue to provide updates throughout the day.
— CenturyLink (@CenturyLink) December 28, 2018
