Salesforce.com has launched Desk.com, a customer help-desk dashboard that integrates Facebook and Twitter feeds alongside more traditional corporate channels such as email.
The cloud-based service subscriptions start at $49 per seat per month. The target audience is small to midsized businesses (SMBs) who heavily rely on Twitter and Facebook to field customer complaints and service queries. Google+ functionality might appear later, depending on that nascent social network’s uptake among businesses.
