Sprint said on Thursday that customers who have a replacement Samsung Galaxy Note7, and harbor lingering doubts about its actual safety, can turn it in for any other device sold by Sprint.
Sprint made the decision after a device deemed safe by Samsung burned up on an airplane, forcing passengers to evacuate and the airline to cancel the flight.
“[Sprint] is working collaboratively with Samsung to better understand the most recent concerns regarding replacement Samsung Galaxy Note7 smartphones,” said the company in a statement provided to Recode. “If a Sprint customer with a replacement Note7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window.”
Sprint did not say how long that window might be open.
T-Mobile, AT&T, and Verizon Wireless are still selling the replacement phones, despite the most recent setback for Samsung. Consumers who still have the the original Note7 are urged to exchange it at their local carrier store. Samsung recalled the device in early September after reports of burns and fires due to a faulty battery.
