Ting, an MVNO that resells Sprint service, recently changed the way it bills customers. Rather than asking customers to pay in advance for what they expect to use each month, Ting will now bill customers at the end of each month based on their actual consumption of services.
Under the old model, customers estimated how many voice minutes, messages, and data they’d use for the month and had to make a deposit towards that month’s service. If the customer underestimated how much they used, they had to pay Ting the balance. Or, if the customer overestimated what they’d use, Ting offered a refund. The model led to confusion among Ting’s customers and Ting decided to switch to make it easier for all involved. Moving forward,
Ting customers will be billed for the $6 monthly access fee, plus for the actual voice minutes, messages, and data they use each month.
