With Comcast having 1.1 million customers in the Seattle area, their PR team wanted to make sure you knew the following heading into Super Bowl weekend..
First, Is there still time to watch the game at home if I don’t have TV service now?
Yes, there is still time to get service to watch the game at home. The local Xfinity service centers have extra equipment on hand. With a self-installation kit, you’ll be set to go. You can find the hours of the closest center to you at here.
What’s Comcast doing to make extra sure the game is available to everyone?
Comcast has stopped doing any updates or maintenance that could affect service. Until the game is over, the only time Comcast will be touching a line is if it got damaged or cut.
Plus the XOC in Everett will have extra staff on hand watching the diagnostic tools, on a ton of screens, to monitor the strength of the network and signals throughout Washington state. The staff also expect to be cheering throughout the game as the Seahawks win. (This what they told me Bronco fans!)
Now starting noon Sunday, Comcast will open a “bridge” phone call so anyone in the company can speak instantly to the entire Super Bowl monitoring team. So, for example, anyone in our call centers can report any high call volumes (most cases a sign of an issue) and any technicians can report any damage or issues.
Plus their staff will monitor weather reports so if any weather hits an area particularly hard, they will be able to get crews there asap. Plus Comcast can only perform fixes in an area after electrical crews have safely completed their repairs.
The folks at Comcast will be on Twitter (@ComcastWA) with any updates before and during the game. You might see them using the Hashtag #GoHawks a lot too.
