Over the past week, LockState customers have vented their frustration on platforms including Twitter to complain that their Internet of Things (IoT) smart locks, used to remotely control doors, begun to fail from last Monday. Consumers have taken to social media in their droves to complain about smart locks which became unresponsive following a flawed firmware update.
Sadly for the users of the RemoteLock 6i, used by many due to an Airbnb partnership, the update issue has caused chaos. As an outcome, consumers have been left with two options, neither of them convenient. Two weeks is an unacceptably long time to wait. Those caught up in the RemoteLock 6i debacle have been told they can either return parts to be fixed by Lockstate (with a turnaround time of five to seven days) – or to request a replacement lock, which takes 14 to 18 days. In the email to customers, Nolan Mondrow, CEO of LockState wrote:
“We are sorry to inform you about some unfortunate news. Every employee and resource at LockState are focused on resolving this for you as quickly as possible”. The company is offering affected customers one of two options: (1) return the back portion of the lock to LockState so the firmware can be updated, with a turnaround time of about five to seven days, or (2) request a replacement interior lock, with a turnaround time of about 14 to 18 days.”
